Return & Exchange Policy
Return & Exchange Policy
Last updated: August 2026
Our Commitment
At Sunainee, we want you to love what you receive. If something isn't right, we're here to help.
Returns
We accept return requests within 7 days of delivery. To be eligible:
- The item must be unused, unwashed, and in original condition with all tags attached
- The item must be in its original packaging
- Sale items and items marked as final sale are not eligible for return
- Customized or altered items cannot be returned
Exchanges
We accept size exchange requests within 7 days of delivery, subject to stock availability. If your size is unavailable, we will process a refund instead.
How to Initiate a Return or Exchange
- Email us at support@sunainee.in with your order number and reason for return
- We will respond within 2 business days with instructions
- Do not ship items back without prior approval — unapproved returns cannot be accepted
Return Shipping
The customer is responsible for return shipping costs. We recommend using a trackable shipping service. Sunainee is not responsible for items lost in return transit.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Please note that your bank or card provider may take additional time to reflect the credit.
Customs & Duties on Returns
If your country charged import duties or taxes on your original order, those amounts are non-refundable. If you refuse delivery to avoid customs charges, the order will not be eligible for a refund.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please email us at support@sunainee.in within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Questions?
Email us at support@sunainee.in — we typically respond within 1–2 business days.
